Academy of Learning Career College - British Columbia

Help Desk Support Analyst

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Program Information

School:Academy of Learning Career College - British Columbia
Faculty:Information Technology
Degree:Certificate
Field of Study:Customer Service Support/Call Center/Teleservice Operation
Description:The Help Desk Support Analyst program provides students with the necessary skills and knowledge to support users of computer systems and software applications. It provides in-depth knowledge on evaluating, configuring, and troubleshooting communications hardware, software, and operating systems. This program also introduces the skills necessary to effectively provide remote customer support and deal with issues Help Desk Analysts may encounter on the job when addressing customer requirements. This program prepares the student for several industry certifications including the CompTIA A+ Certification with IT Technician Designation and the Microsoft Certified Desktop Support Technician (MCDST) certification.
URL:Help Desk Support Analyst at Academy of Learning Career College - British Columbia
Careers:Customer Service, Information and Related ClerksTelephone Operators
Modified on July 10, 2009