|Field of Study:||Customer Service Support/Call Center/Teleservice Operation
|Description:||The Help Desk Support Analyst program provides students with the necessary skills and knowledge to support users of computer systems and software applications. It provides in-depth knowledge on evaluating, configuring, and troubleshooting communications hardware, software, and operating systems. This program also introduces the skills necessary to effectively provide remote customer support and deal with issues Help Desk Analysts may encounter on the job when addressing customer requirements. This program prepares the student for several industry certifications including the CompTIA A+ Certification with IT Technician Designation and the Microsoft Certified Desktop Support Technician (MCDST) certification.