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Centennial College

Contact Centre Operations

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Program Information

School:Centennial College
Faculty:School of Business
Degree:Certificate
Field of Study:Customer Service Support/Call Center/Teleservice Operation
Description:In just 14 short weeks, the Contact Centre Operations program will offer you the knowhow to launch a career as a customer service professional. Great customer service is a key part of an organization's interface with clients. In this certificate program, you will develop the skills to profile difficult customer situations, deal with customer objections, use a model for effective complaint resolutions and learn assertive techniques and positive language to handle challenging situations.

This unique program will provide you with the skills to create a positive customer experience while being the face and voice of a great company. This is achieved through core Contact Centre Operations topics such as:
- Customer service and sales
- Marketing
- Computer applications
- Understanding customer expectations
URL:Contact Centre Operations at Centennial College
Length:14 Week(s)
Careers:Customer Service, Information and Related ClerksTelephone Operators

Admission Requirements

Prerequisites:*These courses are intended as guidelines. Speak to your guidance counsellor to see what courses are offered at your school.
    Applicants must have an Ontario Secondary Diploma or the equivalent, or must qualify for mature student status.

    * We make every attempt to provide accurate information on prerequisites, programs, and tuition. However, this information is subject to change without notice and we highly recommend that you contact the school to confirm important information before applying.

    Modified on March 12, 2021
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