As the population continues to age, the healthcare industry is facing a growing shortage of well-trained personnel. Throughout the North American healthcare industry, there is a need to increase the size and skill of the workforce.

Medical administrative assistants perform a variety of administrative duties in doctor's offices, hospitals, wellness clinics and other medical settings. The medical office is a diverse environment that requires essential skills in the daily office administration including scheduling appointments, patient reception and processing, record management, accounting, healthcare billing, reports and requisitioning, medical transcription and medical office terminology as well as key interpersonal communication skills when working with patients and team members.