User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software.
Call centre agent - technical support
Client support representative - systems
Computer help desk representative - systems
Hardware installation technician
Hardware technical support analyst
Help desk technician
Software installation technician
Software technical support analyst
Systems support representative
Technical support analyst - systems
User support technicians are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
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