|Field of Study:||Customer Service Support/Call Center/Teleservice Operation
|Description:||MacEwan's 8-month certificate in Emergency Communications and Response prepares you for an exciting career in the field of emergency communications. Learn to evaluate, dispatch and coordinate police, fire, and emergency medical services. As an Emergency Communications Officer, you can make the difference between life and death as you serve as a vital link in crisis situations. As technology and services evolve, there is a growing need for highly trained professionals with the skills and confidence to keep a level head under pressure.
Through the introduction of 9-1-1 to the amalgamation of emergency services, the field of emergency communications has followed a natural evolution that parallels the rise of satellite, computer and telecommunications technology. As the field becomes more complex and highly specialized, the demand for skilled professionals has grown accordingly. Emergency Communications Officers must be able to multi-task, utilize hi-tech equipment, and think quickly and critically in a stressful environment.