Customer Service, Information and Related Clerks

(NOC 1453)

Career Description

Customer service clerks in retail establishments answer questions from customers in person and over the phone, and investigate complaints regarding the store's goods, services, and policies. They arrange for returned merchandise either by refund or exchange. They receive account payments, credit, and employment applications.

Call centre agents promote and take customer orders for goods/services. They respond to questions/emergencies, investigate complaints, and update accounts.

Customer service clerks in insurance, telephone, utility, and similar establishments explain the type/cost of services offered, order services, update accounts, and initiate billings.

Information clerks answer questions in person and over the phone about services, schedules, rates, regulations, and policies.

Examples of Titles

Account Information Clerk
Call Centre Agents
Call Centre Representative
Customer Service Clerk
Customer Service Representative
Desk Clerk
Enquiries Clerk
Information Clerk
Lost-and-Found Clerk

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Modified on January 26, 2022