These comments apply to the career group Customer Service, Information and Related Clerks.
Job prospects in this career are rated LIMITED because:
For Library, Correspondence And Related Information Clerks, over the period of 2011-2020, job openings are expected to total 57,197. It is expected that 72,550 job seekers will be available to fill these job openings.
Approximately 60% of job openings will result from replacement needs to due retirements, and 30% from expansion demand. However, the retirement rate will be slightly lower than the average for all occupations, mostly because workers in this occupation are, on average, younger than workers in other occupation.
Expansion demand will be on par with average job growth in the economy. Although the number of jobs created over the 2009-2018 period is expected to be significant, it will be lower than the number of jobs created over the previous decade (1999-2008), when hiring by call centres jumped spectacularly. Growth in this sector will slow significantly over the projection period as many call centres set up in countries with low labour costs, such as India.
Job growth in this occupation depends on the importance of customer service. Almost all large private and public companies use voice recordings to provide clients and the public with the most frequently requested information. However, many companies try to stand out in terms of client service. Also, the growing complexity of the rules, policies, rate schedules and instructions for products and services promotes job creation in this group.
The majority of job seekers will be new graduates; however, new immigrants will account for approximately 20% of job seekers. Given the pronounced slowdown in employment growth and the significant number of job seekers, many workers will leave this occupation for other occupations, which will result in additional replacement needs.
Job Seekers: 72,549
Job Openings: 58,479
Job prospects for this career are rated Limited